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October 27, 2006 RC ARE US

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name, Shipping/Billing Address, Email address, Phone number and other information to process your order

How That Information Is Used:

We use the information you provide only to complete your purchase and to send you special offers and promotions from time to time. We do not sell/rent/give your information to a third party. It is Our Commitment To The Security of Your Data.

Sales Policy:

Payment:

We accept Paypal as well as Visa and Mastercard payments.

Spare parts:

We believe that our relationship with our customers does not end once you received your order, and we take great pride in being one of the few vendors that also have spare parts. We regularly keep an inventory on most spare parts, if you need a special parts please contact us and we will try to assist you. Keep in mind that shipping costs are determined by weight in 1lb. increments, so you might want to add some parts to your item when you purchase it, or group several parts together.

Shipping:

We usually ship within 3 business days We use fulfillment companies to handle our shipping. Some of the orders are shipped from Los Angeles, some from Miami and some directly from China. When shipping from China we use EMS EXPRESS, so you get your items FAST! However in any case the shipping price is flat rate and takes less then 7 days to arrive so even if we ship it by air we will not charge you any extra.

International customers:

International customers are welcome! If your country is not listed in the list of countries that we ship to you can send us an email and ask for shipping quote before you place your order. International customers are responsible for all duties/ taxes/ charges/ customs your country may apply.

Damage During Shipping:

Once you receive your order you must inspect it to make sure it was not damaged during transportation. If you received an order that was damaged during shipping you must notify the delivery person and make him sign on a special form that they carry. You also must take a photo of the damaged boxes and send to us along with the form from the shipping company. Once we receive all the information from you we will file a claim with the shipping company and will compensate you accordingly.

Returns:

We will gladly accept returns, giving you a choice between a store credit or a replacement (depending on inventory status). However we have a few requirements:

1.You must notify us before you send the item back and get a RAN.

2.Item must be sent back to the location from which it was sent.

3.Item must be postmarked no later than 15 days after you received it.

4.Item must be returned UNUSED, with the original box and packing materials used.

5.In any case shipping and handling charges are non refundable and will be deducted from the credit.

6.You are responsible for any and all return shipping charges.



For questions Contact Us:

sales@rcareus.com

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